mainland spain

Shipping to collection point: €2.99 | FREE from €29

Standard shipping: €3.99 | FREE from €49

GLS express shipping: €5.99

Balearic Islands

Standard shipping: €4.99 | FREE from €39

Shipping to collection point: €4.99

GLS express shipping: €6.99

Canary Islands

Shipping to collection point: €7.99 | FREE from €49

Standard shipping: €9.99

Ceuta and melilla

Standard shipping: €4.99 | FREE from €49

Post office delivery shipping: €4.99

Portugal

MRW Shipping: €5.99 | FREE from €49

Rest of the world

Shipping costs calculated at the time of purchase.

First, check the status of your shipment on the carrier's website.

👉🏼 To track a post shipment click here.

👉🏼 To track a GLS shipment click here.

👉🏼To track an international shipment click here.

📤 GLS customer service click here.

📤 Customer service Correos click here.

If after performing the previous step, you still need help, contact us via email at info@sermilitar.store indicating your order number and the problem you are having.

Once an order is placed, a confirmation email is sent to you automatically, if you have not received it check your spam or junk mail folder. Within this email you can see if your order has been shipped and the tracking number.

In addition, you will also receive an email when your order is ready with the tracking number and carrier chosen for your shipment.

If you still do not see the confirmation email, contact us via email at info@sermilitar.store indicating your problem, the name and the telephone number you used to place the order.

If your order is sent with the Post Office, the postman must leave you an arrival notice and put the order for delivery the next day. If you are absent twice, your order will be left at the post office closest to your address.

If your order is sent with GLS, the courier usually calls you when you are not at home to arrange a new delivery or offer a delivery solution to a neighbor or collection point.

You have 15 days from receipt of the order to request a change in size or return your order.

CHRISTMAS PERIOD: From November 15 we expand the deadline for changes and returns until January 15.

If you need to make a return visit this link.

The amount of the returns is the one that appears below, the return costs will be deducted from the corresponding refund.

- Peninsular returns: €3.99

- Returns from the Balearic Islands: €5.99

- Returns from the Canary Islands, Ceuta and Melilla: €9.99

- International returns: contact us via email.

If you need to make a return visit this link.

you have and FREE size change for our items in the clothing, footwear and uniforms section, returns are not free, you can see the return costs and more information here.

You can request a change size here

Product changes, whether they are backpack size, shirt color or any other type of change, will cost €1.

You may request your change here.

In our store you can pay by card, Apple Pay, Google Pay, PayPal and you can also pay in installments with Klarna.

In sermilitar we have the Klarna service that offers to pay in 3 installments without interest, 30, 60 and 90 days after making the purchase.

you have more information on your website.